Movistar Arena Madrid is the city’s big indoor concert and basketball venue, the former WiZink Center, on Avenida de Felipe II in the Salamanca district. Getting there is easy: from Puerta del Sol, Metro Line 2 runs to Goya in five stops with no change, and a single ticket for up to five stations costs €1.50. From the Goya exits it is 432 to 471 metres to the Goya and Felipe II doors. In November and December 2026 most shows start at 8.30pm or 9pm, doors open 90 minutes earlier for most of them, and the Metro runs until 1.30am.
How do I get to Movistar Arena Madrid? Take Metro Line 2 or 4 to Goya, 432-464 m from the Goya doors and 454-471 m from the Felipe II doors. The exception is Fuente del Berro and La Sala: use O’Donnell on Line 6, 300 m away. From Puerta del Sol, Line 2 reaches Goya in five stops for €1.50. The Metro closes at 1.30am.
- Your door: printed on the ticket; doors 38 to 53 and La Sala mean O’Donnell, not Goya
- Bags: 25 litres maximum; anything bigger goes to the €2-an-item cloakroom by Felipe II
- Doors open: 90 minutes before the start at most November and December 2026 shows
- After 1.30am: night buses N3, N5 and N7 leave from the Felipe II stop by Goya Metro
Which Metro station is closest to Movistar Arena?
It depends on the door printed on your ticket. Goya (Lines 2 and 4) suits the Goya and Felipe II sides, a 6-minute walk; O’Donnell (Line 6) suits Fuente del Berro and La Sala, 4 minutes away. Manuel Becerra and Príncipe de Vergara work as back-ups at 7 and 10 minutes.
Coming from your hotel: on Line 2, Sol, Sevilla, Banco de España and Retiro all run straight to Goya. On Line 4, Goya is direct from Argüelles, Bilbao, Alonso Martínez and Serrano. A trip of five stations or fewer is €1.50, rising €0.10 a station up to €2.00, as set out in Madrid Metro ticket prices. Use the Felipe II exit at Goya, cross the Plaza de Felipe II, and the arena is in front of you.
For drivers, there is a 24-hour public car park under the arena, run by New Capital 2000, with entrances on Calle de Goya at Fuente del Berro and on Calle de Lombia at Jorge Juan, and spaces can be booked in the okpark app, which shows the price when you book. For a taxi or a satnav, the Movistar Arena gives Jorge Juan 99 or Goya 90 as the address.
Which door do I use at Movistar Arena?
Your door number is printed on your ticket and depends on your seat, not on the time you arrive. The number tells you the side, and the side tells you the station: 14 to 33 (Goya) and 70 to 76 or 01 to 09 (Felipe II) mean Goya Metro; 38 to 53 (Fuente del Berro) means O’Donnell; 54 to 65 (Jorge Juan) works from either. On show day, the Movistar Arena publishes the access plan on its social media.
| Side of Movistar Arena | Door numbers | Step-free or VIP access | Nearest Metro |
|---|---|---|---|
| Calle de Goya | 14 to 33 | 14 and 15 step-free; 28 and 29 VIP boxes | Goya, Lines 2 and 4 |
| Avenida de Felipe II | 70 to 76 and 01 to 09 | 73 VIP boxes | Goya, Lines 2 and 4 |
| Calle de Jorge Juan | 54 to 65 | 56 Premium Seat | Goya or O’Donnell |
| Calle de Fuente del Berro | 38 to 53 | 36 La Sala, the 750-capacity room | O’Donnell, Line 6 |
Floor or seats makes no difference to the side; only the number does. With a floor ticket (pista), buy merchandise at the outdoor stand on Felipe II before you go in, because the floor stand does not open at every show and you cannot leave and come back. Wheelchairs and crutches are not allowed on the floor.
What time do concerts start at Movistar Arena?
Madrid runs late. Of the 50 show dates on the Movistar Arena calendar between 9 November and 31 December 2026, 26 start at 9pm and 16 at 8.30pm, and doors open 90 minutes before the start at 27 of the 45 dates that publish a door time. A few open just 45 minutes before.
- Eat early or eat inside. Madrid dinner starts late, so a sit-down meal before 7.30pm doors is tight. Inside there is pizza, sandwiches, hot dogs and Mexican food, and cards are accepted in all bars.
- No cash machines inside. The arena has no ATM; cards are accepted in all bars, and the cloakroom takes cash or card.
- Your ticket, not a picture of it. Screenshots and photos of tickets are refused, and each QR code opens the gate once. Buy only through the official channels listed for each show.
- Carry ID if you want a drink. Alcohol is not sold to anyone under 18, and it is not served at sports or children’s events.
- Under-14s need an adult. That is the arena’s general rule, but each promoter sets its own age: in November and December 2026, 33 dates set the line at 14 and 16 dates at 16. Children of any age need a ticket and get a wristband with the responsible adult’s phone number.
- Accessibility. Reduced-mobility tickets require the Spanish disability certificate with a positive mobility score and allow one companion; entry is through doors 14 and 15, with lifts at the corners of Goya with Fuente del Berro and Goya with Lombia, and adapted toilets in sector 4. Fundación ONCE volunteers help blind and deaf visitors. With a foreign document, call the venue on +34 914 44 99 49 before buying.
What is the Movistar Arena bag policy?
Bags and backpacks of up to 25 litres get in, and security checks every one at the door. Plastic bottles up to 50 cl go in without the cap. Anything bigger, from a cabin suitcase to a motorbike helmet, goes to the outdoor cloakroom by the Felipe II entrance, where the Movistar Arena charges €2 an item, by card or cash.
Allowed: a small compact camera, a folding umbrella, packaged food that needs no cutlery, and signs no bigger than A3 without a stick.
Not allowed: bags over 25 litres, DSLR or professional cameras, tablets, selfie sticks, cans and glass, alcoholic drinks, flags, banners on poles, speakers, scooters, prams, pets other than assistance dogs, and sunflower seeds or peanuts in the shell. Smoking and vaping are banned inside; an outdoor smoking area opens once the show has started, and it is the only way out and back in.
The cloakroom opens 30 minutes before doors. If you are heading to the arena straight from the airport or a hotel checkout, leave the suitcase at the hotel if you can: the cloakroom takes it at €2 an item, but you will be carrying it home after midnight.
When should I arrive at Movistar Arena?
Arrive when the doors open, which is what the arena itself recommends, because security queues depend on the crowd. Latecomers are still let in: the doors stay open until 15 minutes before the end of the show.
If the promoter sells tickets at the box office, on the corner of Jorge Juan and Lombia, it opens only on show day, about 2 hours before doors open: with doors at 7.30pm, around 5.30pm.
A typical 9pm concert night runs like this:
- 5.30pm: box office, only if the promoter opens it.
- 7pm: the outdoor cloakroom opens on Plaza de Felipe II.
- 7.30pm: doors and La Previa open.
- 9pm: the show starts and La Previa closes.
- 1.30am: the Metro closes; after that, night buses N3, N5, N6 and N7 run to Cibeles.
A 9pm start leaves 4 hours 30 minutes before the last Metro, enough for almost any concert.
La Previa is a free pre-show lounge for Movistar mobile customers with a seated ticket: staff at the entrances hand out wristbands for the holder and up to three friends, with drinks and snacks, until its 150 places fill, and it closes when the show starts.
How do I get back to my hotel after a Movistar Arena concert?
The Madrid Metro closes at 1.30am every night of the year, Fridays and Saturdays included, so after a 9pm show the Metro is usually the simplest way back. If you stay out later, the night buses of EMT Madrid, taxis and ride-hailing apps cover the rest of the night.
- Night buses N3, N5 and N7 leave from the Felipe II stop next to the Goya Metro exit, and the N6 from O’Donnell at Máiquez, about 320 m from the Jorge Juan doors. All four end at Plaza de Cibeles, the hub of the night network, and the EMT charges the same €1.50 as a daytime bus. The full night network is in Madrid Metro closing time and night buses.
- Taxi: the nearest rank, with 9 spaces, is on Calle de Goya, about 250 m from the Goya doors. Madrid taxis use a regulated meter.
- Ride-hailing: Cabify is the arena’s official mobility partner. In high demand the surcharge on a ride-hailing fare is capped at 75 % over the base price, and how that compares with a taxi is explained in Madrid taxi vs ride-hailing.
If you have not booked a hotel yet, a base near a Line 2 or Line 4 station makes concert nights easier, and where to stay in Madrid compares the areas. The arena sits in the residential Salamanca district, described in the Salamanca district guide; for a drink afterwards, Madrid nightlife areas and hours points to the busier neighbourhoods, Madrid bar and club closing times tells you how late each kind of venue can stay open, and which Madrid nightclub to choose sorts the clubs by music.
Frequently asked questions about Movistar Arena Madrid
Is Movistar Arena the same as the WiZink Center?
Yes. Movistar Arena is the current name of the Palacio de los Deportes de la Comunidad de Madrid, the arena on Avenida de Felipe II that was called the WiZink Center until the name changed. Tickets, maps and taxi drivers may use any of the three names for the same building.
What is the closest Metro station to Movistar Arena?
Goya, on Lines 2 and 4, 432 to 464 metres from the Goya doors and 454 to 471 metres from the Felipe II doors, depending on the exit. O’Donnell, on Line 6, is closer for the Fuente del Berro doors and La Sala, at about 300 metres. From Puerta del Sol, Line 2 reaches Goya in five stops without changing.
What is the Movistar Arena bag policy?
Backpacks and bags of up to 25 litres are allowed at Movistar Arena. Larger bags, suitcases, motorbike helmets, prams and non-folding umbrellas go to the outdoor cloakroom by the Felipe II entrance, which charges €2 per item. Plastic bottles of up to 50 cl are allowed without the cap.
What time do doors open at Movistar Arena?
Each show sets its own time on the Movistar Arena event page. For most concerts in November and December 2026, doors open 1 hour 30 minutes before the start, at 7.30pm for a 9pm show. Basketball games open 1 hour before tip-off.
How do I get back from Movistar Arena after the Metro closes?
The Madrid Metro stops at 1.30am. After that, EMT night buses N3, N5 and N7 leave from the Felipe II stop next to Goya Metro, and the N6 from O’Donnell at Máiquez, all towards Plaza de Cibeles. There is a nine-car taxi rank on Calle de Goya, about 250 metres from the arena.
Which door should I use at Movistar Arena?
The door printed on your ticket. Doors 14 to 33 face Calle de Goya and 70 to 76 and 01 to 09 face Plaza de Felipe II, both best from Goya Metro. Doors 38 to 53 are on Fuente del Berro, best from O’Donnell, and 54 to 65 on Jorge Juan.
Can I leave Movistar Arena and come back in?
No. At Movistar Arena a ticket stops being valid once you walk out, unless the event says otherwise when tickets go on sale. The only exception is the outdoor smoking area, which opens once the show has started, so buy merchandise and anything else before you go in.
At Movistar Arena the door number picks your Metro station, and the 1.30am close picks your way home.